Built by a team with deep operational experience in using customer listening to identify and implement opportunities for financial institutions, our platform offers executives an assured path to proactively strengthen their business.
Thanks to our predictive platform, our clients can anticipate future complaints and their causes, quickly and proactively address customer feedback, protect their business, and improve performance.
OUR TEAM
The team has worked in leading Fortune financial services companies holding c-suite, executive and senior leadership positions across all major business lines and functions.
Marcia Tal
CEO & FOUNDER
Globally-recognized executive helping businesses profit from hidden value in their data; Built world-class analytic functions introducing advanced tools and governance processes across 30 markets
Previous Positions:
- Citi EVP | Global Decision Management
- Citi Cards Marketing Executive
- Citi Cards Risk Management Executive
Angela Curry
CHIEF OPERATING OFFICER
Transformation manager adept in development and application of advanced analytic techniques for improving customer experience
Previous Positions:
- Citi Managing Director | Global Analytics and Insights
- Citi EVP | Citi Cards Decision Management
- VP/Director | Risk Management
Diane Hansen
CHIEF ADMINISTRATIVE OFFICER
Skilled administrator with a diverse background in supporting businesses to reach their goals through expertise in financial and data analysis, relationship management, and operations
Previous Positions:
- AVP | Citi
Stuart Levine
BUSINESS DEVELOPMENT DIRECTOR
An industry sales leader with extensive connections in financial services and expertise in unique and industry changing concepts, product strategy, growth, and lead generation.
Previous Positions:
- Director Of Business Development, Yoh Fintech Services Practice
- Senior Strategic Clients Solutions Executive, Yoh, A Day & Zimmermann Company
- Director, Business Development, Fintech Software Engineering Solutions, Starpoint Solutions
Jonathan Lewis
LEAD ENTERPRISE ARCHITECT & TECHNOLOGY LIAISON
Technology expert skilled in Agile project management, data management and governance, advanced analytics application development and digital automation
Previous Positions:
- Project Management/Technology Consultant to Fortune 500 financial services enterprise Reengineering and Business Intelligence projects
OUR PHILOSOPHY
Be Realistic
Deliver expertise and excellence with every opportunity, supplying clear, actionable insights at the speed of business.
Be Human
Operate with humanity and empathy, whether addressing customer frustrations or financial institution business challenges.
Be Visionary
Pave the way to business growth, by transforming complaints into a source of value.