Find PositivityTech® on Microsoft AppSource and Microsoft Azure Marketplaces.

AI-powered predictive insights enable a deeper understanding of customer frustrations.

We are proud to work with forward-thinking companies that are ready to approach their customer voices as data, prevent risks, and transform negatives to positives.

OUR OFFERS INCLUDE:

PositivityTech® SaaS Platform

Combining AI-powered predictive insights and human expertise, the PositivityTech SaaS Platform uses customer narrative data to identify and resolve company policies and practices that lead to high-risk complaints.

The PositivityTech SaaS platform reveals early indicators of regulatory, environmental, and franchise risk to drive preemptive management actions, improve customer outcomes, reduce risk, and increase revenue.

Transform negatives to positives with PositivityTech, and ensure that complaints become a critical part of your success.

Get the PositivityTech Saas Platform on Microsoft Azure and Microsoft AppSource Marketplaces.

PositivityTech® Algorithms

PositivityTech Algorithms reveal potential environmental risks to drive preemptive management actions, based on customer narrative data.

  • Severity Score: A domain-specific lexicon that identifies severe complaints and future risk based on customer narratives.
  • Categorization: Consistent and multifaceted grouping of customer complaints provides insights to identify relevant resolutions across all customer touchpoints, from digital to in-person.
  • Bias Index: A tool that identifies prejudice within customer and employee complaints and makes it possible to prevent systemic discrimination.
    • Using PositivityTech’s AI-powered Bias Index, we’ve explored millions of customer complaints and discovered three types of biases:
      • Explicit bias: The customer uses words that indicate they experienced bias.
      • Implicit bias: The customer uses contextual references that imply bias.
      • Suggested bias: The customer describes situations that hint at bias.
  • Triggers: Algorithms that reveal leading indicators of environmental risks pinpoint timely issues that may require preemptive management actions.
  • Debt Collection Model: Predicts likelihood of non-payment of debts owed.

Our algorithms isolate high-risk customer interactions and help you prioritize where action will matter most.

Get the PositivityTech Algorithms on Microsoft Azure and Microsoft AppSource Marketplaces.

PositivityTech® Financial Services Industry Benchmark Platform

The PositivityTech® Benchmark Platform reveals business insights as well as opportunities to act using our market comparisons, industry trends, proprietary company segmentation, and algorithms, all based on customer narrative data.

Subscribe to the Benchmark Platform as part of your risk management framework.

Receive detailed custom reports, using the data, tools, and capabilities of the PositivityTech SaaS Platform, to identify business opportunities and benchmark industry, segment, and company issues derived from customer complaint data submitted to the CFPB portal. There is also an option to add first-party data.

  • Industry benchmarking of financial institutions using custom segmentation
  • Detailed industry analysis of customer complaints to the CFPB using PositivityTech’s proprietary tools (Severity Score, Categorization modeling, Bias Index, Debt Collection Model)
  • Frequency Distributions, Observations, and Comparisons of issues and companies of particular interest to clients
  • Summary of themes and recommendations
  • Option to add: Curated intelligence session about the “High-Risk Interactions” facing your institution, your peers, and the industry.

Get the PositivityTech® Financial Services Industry Benchmark Platform on Microsoft Azure and Microsoft AppSource Marketplaces.