Announcing The Bias Index: Identifying Discrimination In Your Institution
In banking, bias reveals itself in subtle ways. […]
A Method For Listening To Our Customers
I hope you, your families, and your teams […]
How To Maintain Your Relationship With A Customer After A Scam
Fake check scams impact financial institutions – and […]
Executives Share Their Top 5 “Complaint Priorities” For 2020
Since launching the PositivityTechⓇ intelligent platform, we’ve met with […]
Are Gift Cards Really The Best Gift Of All?
The holiday season is here, which means that gift shopping […]
When A Customer Says, “You’re Destroying My Life”
“This woman says Equifax mixed up her father’s credit report […]
Complaints about digital money transfers are on the rise
It’s not surprising that digital money transfer services such as […]
Why Does How You End A Relationship Matter?
What’s the best way to leave a job? What’s the […]
Why Complaints About Credit Scores Are So Complex
My son recently applied to rent an apartment, and when […]
Uncovering Value in Customer Complaints About Overdraft Fees
A friend’s daughter was recently purchasing groceries when […]