How Global Crises Impact Your Customers
With the news cycle especially intense this year, headline items […]
Answering The Need For Better Complaint Categorization
We’ve all experienced this: we call our bank […]
Three Months Later: The Growing Impact Of COVID-19 On Banks And Customers
The emergence of the coronavirus health crisis has […]
Taking a Stand Against Bias
Systemic discrimination is part of U.S. history, and […]
Announcing The Bias Index: Identifying Discrimination In Your Institution
In banking, bias reveals itself in subtle ways. […]
A Method For Listening To Our Customers
I hope you, your families, and your teams […]
How To Maintain Your Relationship With A Customer After A Scam
Fake check scams impact financial institutions – and […]
Executives Share Their Top 5 “Complaint Priorities” For 2020
Since launching the PositivityTechⓇ intelligent platform, we’ve met with […]
Are Gift Cards Really The Best Gift Of All?
The holiday season is here, which means that gift shopping […]