5 Highlights from 2020
Wishing you a year that’s better than the […]
Announcing The Inside PositivityTech Benchmark Reports
Which competitors do you track daily? Which companies […]
How Global Crises Impact Your Customers
With the news cycle especially intense this year, headline items […]
Answering The Need For Better Complaint Categorization
We’ve all experienced this: we call our bank […]
Three Months Later: The Growing Impact Of COVID-19 On Banks And Customers
The emergence of the coronavirus health crisis has […]
Taking a Stand Against Bias
Systemic discrimination is part of U.S. history, and […]
Announcing The Bias Index: Identifying Discrimination In Your Institution
In banking, bias reveals itself in subtle ways. […]
A Method For Listening To Our Customers
I hope you, your families, and your teams […]
How To Maintain Your Relationship With A Customer After A Scam
Fake check scams impact financial institutions – and […]