FrameWork is a monthly newsletter that presents you with content and media focused on big ideas about customer complaints—all with Marcia Tal’s insightful point-of-view and commentary.

The Future of Buy Now Pay Later

January 21, 2022|

As Buy Now Pay Later (BNPL) matures and becomes a bigger part of the payment ecosystem, we can expect it to provide increased payment options for consumers, be compared to other payment vehicles, and face similar regulations and standards. Recently, Equifax and TransUnion added BNPL payments to credit reports with Equifax stating that this will give “a fuller picture of people’s financial commitments, like how much they owe on these plans,” and even increase consumers’ credit scores.

The PositivityTech® Intelligent Platform reveals early insights about […]

A Look At Our Impact in 2021 And Beyond

December 17, 2021|

As a corporate intrapreneur turned entrepreneur, I have been fortunate to experience the benefits of deep domain knowledge and an expansive and supportive network. These two advantages have helped my team recognize the value of customer narrative data and demonstrate its impact to our community. This year, PositivityTech®’s capabilities have shown organizations how to extract critical insights from customer frustrations, their perceived bias, and other costly pain points.

I thank my incredible community, which has elevated our efforts — and, of course, our medical professionals, who have helped all of us […]