FrameWork is a monthly newsletter that presents you with content and media focused on big ideas about customer complaints—all with Marcia Tal’s insightful point-of-view and commentary.

Behind the Scenes of the PositivityTech® Intelligent Platform with Marcia Tal

June 14, 2019|

Throughout my career, I’ve felt privileged to help multiple lines of business profit from the hidden value in their data. While companies approach many types of data as strategic assets, they consistently overlook customer complaint data. Together with my team, I am leveraging my deep experience with customer listening and shedding light on the hidden value of customer complaints.

This week, Tal Solutions announced the launch of the PositivityTech intelligent platform, a new platform that uncovers and enables the strategic growth opportunities hidden in customer complaints. In this interview, I share the pain point that …

Read More >

Announcing the PositivityTech® Intelligent Platform

June 11, 2019|

I’m thrilled to announce the launch of the PositivityTech® intelligent platform, which combines human insights and advanced technology to uncover and enable strategic growth opportunities in financial institutions’ customer complaints.

The PositivityTech platform is the result of two years of prototyping and development, the analysis of approximately one million customer complaints, stakeholder research, a deep passion for customer listening, and a long-held belief in the untapped value of customer complaints. Please visit to learn more.

I was inspired to create this platform because, throughout my career, I’ve found that customer complaint data is an under-leveraged asset. While all executives want to …

Read More >

Load More Posts