When we consider large-scale data sources in financial institutions, we may think about credit reports, transaction data, and customer behavior data. Similarly, what value do we apply to customer conversation data? Is your institution approaching your customer conversation data as a large-scale data source with golden nuggets of valuable insights waiting to be uncovered? With the PositivityTechⓇ intelligent platform, you can do just that and turn negatives into positives.
In the United States alone, call centers across industries receive approximately 50 billion calls each year. Many of these calls, driven by frustration, present major […]