Why don’t we act upon early indicators of change? Why do we discount “small volume as noise” when the rate of growth is undeniably significant? And why are we surprised when this rate of growth turns into a scalable problem a year or two later?
Early warning signals extracted from what our customers tell us make it possible for us to identify, understand, predict, and prevent growing customer issues.
When early warning signals could have made a difference
Just last week, federal regulators fined Bank […]