We’ve all experienced this: we call our bank with an issue that needs to be addressed, and we’re transferred from one department to the next. With each transfer, we become more frustrated. We may lose trust in our banks, complain to regulatory bodies, and close our accounts. With the PositivityTechⓇ proprietary Categorization solution, we make it possible for banks to recognize and solve customers’ issues.
The issue is never the issue
In our conversations with financial institution executives, they, too, share their frustration about categorizing customer complaints […]