FrameWork is a monthly newsletter that presents you with content and media focused on big ideas about customer complaints—all with Marcia Tal’s insightful point-of-view and commentary.

Rising Problems With Digital Money Transfers

February 16, 2022|

With the adoption and scale of digital money transfers and virtual currencies, customer complaints are on the rise. Thanks to the PositivityTech® intelligent platform, financial institutions access early indicators of the frictions that customers face — while their volume is still small — and can make improvements.

Consumers are complaining to the Consumer Financial Protection Bureau (CFPB) about situations when their financial institutions may not be protecting them and their funds.

These situations include sophisticated scams and fraud in electronic fund transfers. While consumers may have “technically” authorized these transactions, they did […]

The Future of Buy Now Pay Later

January 21, 2022|

As Buy Now Pay Later (BNPL) matures and becomes a bigger part of the payment ecosystem, we can expect it to provide increased payment options for consumers, be compared to other payment vehicles, and face similar regulations and standards. Recently, Equifax and TransUnion added BNPL payments to credit reports with Equifax stating that this will give “a fuller picture of people’s financial commitments, like how much they owe on these plans,” and even increase consumers’ credit scores.

The PositivityTech® Intelligent Platform reveals early insights about […]