FrameWork is a monthly newsletter that presents you with content and media focused on big ideas about customer complaints—all with Marcia Tal’s insightful point-of-view and commentary.

5 Highlights from 2020

December 18, 2020|

Wishing you a year that’s better than the last, filled with health, happiness, and deep listening — to ourselves and to those around us.

This year, we have all experienced many challenges. As we continue to witness life’s fragility, we are focused on helping companies gain resilience by listening to their customers’ voices. We are proud that our innovations have garnered much attention, and we thank you for being part of our journey.

1. Bias Index™: Identifying Discrimination In Our Institutions

Our purpose has always been to ensure […]

Announcing The Inside PositivityTech Benchmark Reports

November 23, 2020|

Which competitors do you track daily? Which companies in your space are gaining an unexpected edge? Today, we’re thrilled to announce the Inside PositivityTech Benchmark Report ©, a brand new category of competitive intelligence based on customer narratives, which measures your “complaint share” relative to a benchmark group and the industry. Unlike other reports, the Inside PositivityTech Benchmark Report features:

  • A new category of competitive benchmarking, based on your customers’ narratives
  • Customized logic for creating institutions’ benchmark groups
  • Market comparisons across companies and products over time
  • Industry and market trends based on customers’ voices

Uncovering new […]