OUR PLATFORM
The PositivityTech platform offers financial services executives the ability to listen directly to their customers’ complaints, and connect their words to product, service and operational decisions that are meaningful to all stakeholders.
PLATFORM FEATURES
Data and technology in a secure and stable environment
Open source and client data capture for timely, relevant action
Competitive position by company, product, complaint type
Diagnostics of most pressing customer pain points
Predictive scoring to understand regulatory threats
Financial modeling links customer frustrations to business impact
PLATFORM FEATURES
Data and technology
in a secure and stable
environment
Open source and client
data capture for timely,
relevant action
Competitive position
by company, product,
complaint type
Diagnostics of most
pressing customer
pain points
Predictive scoring
to understand
regulatory threats
Financial modeling links
customer frustrations to
business impact
METHODOLOGY
The PositivityTech platform makes it easy for financial services executives to pay attention to, understand and take action on customer complaints.
Our expert-built platform provides action-oriented analysis, insights and prediction with the performance and scalability needed to enable business strategy.
Our method takes you from situational analysis to revealing early warning signs of potential issues to recommended high impact actions through four phases:
Identify
Provide early warnings of customer complaints and illuminate pain points. Our executive and competitive dashboards provide the option to review competitive sets specific to customer narratives, products and issues.
Understand
Highlight keywords that provide deeper meaning into existing complaints. Our Sentiment and Severity Scores shed light on how urgent a complaint is as additional insight for prioritization.
Predict
Uncover triggers to identify complaints before they happen. Our platform’s scoring algorithms reveal potential environmental risks to enable preemptive management actions.
Prevent
Adopt actions to inhibit future complaints. The PositivityTech platform links complaints to the business policies and tactics that prompted them and derives the associated financial impacts.
Identify
Provide early warnings of customer complaints and illuminate pain points. Our executive and competitive dashboards provide the option to review competitive sets specific to customer narratives, products and issues.
Understand
Highlight keywords that provide deeper meaning into existing complaints. Our Sentiment and Severity Scores shed light on how urgent a complaint is as additional insight for prioritization.
Predict
Uncover triggers to identify complaints before they happen. Our platform’s scoring algorithms reveal potential environmental risks to enable preemptive management actions.
Prevent
Adopt actions to inhibit future complaints. The PositivityTech platform links complaints to the business policies and tactics that prompted them and derives the associated financial impacts.
INFRASTRUCTURE
The PositivityTech platform separates the data management and application layers to ensure processing autonomy, platform flexibility, and security.
- Data management activities are performed in a separate environment to allow for data scrubbing and masking without exposing sensitive data in the application layer.
- Cloud-based platforms are protected and monitored by multiple rings of security.
- Integrated scalability features allow for seamless scaling of the the application without degrading performance.