OUR PLATFORM

The PositivityTech platform offers financial services executives the ability to listen directly to their customers’ complaints, and connect their words to product, service and operational decisions that are meaningful to all stakeholders.
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OUR PLATFORM

PositivityTech offers any financial institution the ability to listen directly to its customers and connect their words to product, service and operational decisions that are meaningful to all of the company’s stakeholders.

DOWNLOAD PDF

PLATFORM FEATURES

Data and technology in a secure and stable environment

Open source and client data capture for timely, relevant action

Competitive position by company, product, complaint type

Diagnostics of most pressing customer pain points

Predictive scoring to understand regulatory threats

Financial modeling links customer frustrations to business impact

PLATFORM FEATURES

Data and technology
in a secure and stable
environment

Open source and client
data capture for timely,
relevant action

Competitive position
by company, product,
complaint type

Diagnostics of most
pressing customer
pain points

Predictive scoring
to understand
regulatory threats

Financial modeling links
customer frustrations to
business impact

METHODOLOGY

The PositivityTech platform makes it easy for financial services executives to pay attention to, understand and take action on customer complaints.

Our expert-built platform provides action-oriented analysis, insights and prediction with the performance and scalability needed to enable business strategy.

Our method takes you from situational analysis to revealing early warning signs of potential issues to recommended high impact actions through four phases:

Identify

Provide early warnings of customer complaints and illuminate pain points. Our executive and competitive dashboards provide the option to review competitive sets specific to customer narratives, products and issues.

Understand

Highlight keywords that provide deeper meaning into existing complaints. Our Sentiment and Severity Scores shed light on how urgent a complaint is as additional insight for prioritization.

Predict

Uncover triggers to identify complaints before they happen. Our platform’s scoring algorithms reveal potential environmental risks to enable preemptive management actions.

Prevent

Adopt actions to inhibit future complaints. The PositivityTech platform links complaints to the business policies and tactics that prompted them and derives the associated financial impacts.

Identify

Provide early warnings of customer complaints and illuminate pain points. Our executive and competitive dashboards provide the option to review competitive sets specific to customer narratives, products and issues.

Understand

Highlight keywords that provide deeper meaning into existing complaints. Our Sentiment and Severity Scores shed light on how urgent a complaint is as additional insight for prioritization.

Predict

Uncover triggers to identify complaints before they happen. Our platform’s scoring algorithms reveal potential environmental risks to enable preemptive management actions.

Prevent

Adopt actions to inhibit future complaints. The PositivityTech platform links complaints to the business policies and tactics that prompted them and derives the associated financial impacts.

INFRASTRUCTURE

The PositivityTech platform keeps our data management and cloud layers separate to ensure autonomy, flexibility, security, and best-in-class expertise.

  • Personally Identifiable Information (PII) and other sensitive data managed by Acxiom and governed by some of the most rigorous data security and privacy safety protocols in the industry.
  • Microsoft Azure Cloud-based platform protected by multiple rings of security allows for seamless scalability without degradation of performance.
  • Acxiom and the cloud environment are entirely separate with no open gateways between them.

Uncover the hidden
value of your
customer’s voice.

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